Shipping Policy

SHIPPING POLICY

Last updated: 6th October 2026


Processing time

Orders are dispatched within 3-5 business days of confirmation. We ship Monday to Saturday, except Sundays and public holidays.

 

Delivery time

  • After dispatch, delivery usually takes 5-7 business days, depending on your location.
  • Personalized orders take 7-8 business days to prepare before dispatch. The time may vary depending on the amount of personalization required. Once dispatched, delivery takes 5-7 business days.
  • In rare cases, an order can be delayed by a few days because of operational constraints, weather or courier issues.

Courier partners

We deliver through reputed courier partners [names of couriers].

 

Shipping charges

Free delivery on all orders. Our prices are inclusive of GST.

 

Tracking

You will get a tracking link by email or WhatsApp after your order is placed.

 

Delivery address

Please give a complete and correct address and phone number. We are not responsible for delays or failed deliveries caused by a wrong or incomplete address.

 

Remote areas

In remote areas where home delivery is not possible, you may be asked to collect your parcel from the courier's delivery center.

 

If delivery fails

The courier will make 2-3 attempts. If delivery still fails, the order returns to us. We will contact you to resend it. Reshipping charges may apply.

 

Where we deliver

All over India. We do not ship outside India at present.

 

Cash on Delivery

Available / Not available. If available: COD orders may need phone confirmation before dispatch.

 

Damaged, tampered or wrong parcel

  • If the outer packaging looks tampered with or damaged at delivery, please tell the courier and email us the same day at support@eishaya.com
  • For a damaged, defective or wrong item, record an unboxing video from before you open the parcel, and write to us within 7 days of delivery. Details are in our Return & Refund Policy: [link].

Need help?

support@eishaya.com | 99999 78920 [Mon-Fri, 10 AM-5 PM]