Return and Exchange Policy

RETURN & REFUND POLICY

Last updated: 6th October 2026

We make and pack every Eishaya piece with care. If your order arrives damaged, defective or wrong, we will make it right.

 

What we accept

Within 7 days of delivery, we accept a return or replacement if the item is:

  • damaged or defective;
  • different from what you ordered;
  • a personalized item with an error that we made.

 

What we cannot accept

  • A change of mind.
  • Natural variation. Color, size, shape, grain and finish of natural or handcrafted materials can differ from piece to piece and from the images.
  • Items that were used or damaged after delivery.
  • Claims made after 7 days, or without an unboxing video & required image.

 

How to claim

1.     Email support@eishaya.com within 7 days of delivery with your order number and clear photos.

2.     Send an unboxing video recorded from before you open the parcel, and 2-3 clear images of the product,

3.     We acknowledge your claim within 48 hours and tell you our decision within 3-5 business days.

4.     Once approved, we arrange a reverse pick up where available, and send a replacement or refund after checking the item.

 

Refunds

  • Refunds go to your original payment method, within 7 business days of approval.
  • For Cash on Delivery orders, we refund to the bank account or UPI ID you share.
  • If you have not received your refund, write to support@eishaya.com.

 

Exchanges

Exchanges, if offered, carry a fee of ₹99/-

Exchanges for damaged, defective or wrong items are free.

 

Cancellations

You can cancel your order within 24 hours of placing it, as long as it has not been dispatched, by emailing support@eishaya.com. There is no charge, and we refund the full amount to your original payment method. If we cancel an order that you have already paid for, we will refund the full amount to your original payment method.

 

EMI and third-party payments

If you pay through an EMI or part-payment provider, that independent provider (third party) alone is responsible for EMI, interest, fees and penalties. We, as the seller, are not liable for them.

Need help?

support@eishaya.com

WhatsApp or call: 99999 78920

Mon-Fri | 10 AM-5 PM

We aim to resolve every complaint within 30 days.

 

FAQ

Q: How long do I have to report a problem?
A: 7 days from the date of delivery.

Q: Can I return a product because I don't like it?
A: No. We accept only damaged, defective or wrong items.

Q: Is the unboxing video really required?
A: Yes. We cannot process a damage or wrong-item claim without it.

Q: Where will my refund go?
A: To your original payment method. For Cash on Delivery orders, to the bank account or UPI ID you share.

Q: My product looks slightly different from the photo. Is that a defect?
A: No. Natural and handcrafted products vary slightly from piece to piece and from the images.